[2005-08-15] Simplicity is in the eye of the beholder. What is simple to the creator is rarely so simple to the customer. I recently bought a Philips CD burner. Its software was difficult to install. What I wanted to do was copy music I had bought from Apple iTunes. When I finally managed to complete the installation, it wouldn't let me do that. Thus, I wasted about 30 minutes installing and uninstalling the software.
[2005-08-04] System Downtime Downtime can disrupt your business, customers, and damage your company's reputation.
